Darlington & North YorkshireOpen 8am–8pm, 7 days info@greencoresolutions.co.uk07414 209357 Services Service Areas AboutOur WorkReviewsContact07414 209357Request Estimate Legal # Privacy Policy Last updated: June 2026 This Privacy Policy explains how Greencore Solutions LTD ("we", "our", "us") collects, uses and protects information you provide when you contact us, request a quote, or use our website at greencoresolutions.co.uk. ## 1. Who we are Greencore Solutions LTD is a heating, renewables and bathroom installer registered in England & Wales, based at 11 Chelsea Court, Marlborough Drive, Darlington DL1 5YE. We are the data controller for personal data you provide to us. ## 2. The information we collect - Contact details you submit via our enquiry form, phone, email or in person — typically your name, email address, telephone number and postcode. - Job details you share to help us quote — for example property type, existing system, the work you need and your timeline. - Customer records when you become a customer — invoices, certificates (Gas Safe, MCS, HETAS), warranty registrations and service history. - Website analytics — anonymised page-view and device data used to improve the site. ## 3. How we use your information - To respond to your enquiry and prepare a quote. - To deliver, service and warrant the work we carry out for you. - To meet our legal and regulatory obligations — for example issuing CP12, MCS and HETAS certificates and notifying Building Control where required. - To send service reminders (for example annual boiler service or CP12 renewal) where you are an existing customer. ## 4. Legal basis We rely on (a) your consent when you submit our enquiry form, (b) the performance of a contract when you are a customer, and (c) our legitimate interests in operating and improving our business — balanced against your rights. ## 5. Who we share it with We do not sell or rent your personal data. We share it only where strictly necessary — for example with boiler or heat-pump manufacturers when registering your warranty, with Gas Safe Register, MCS, HETAS or Building Control where the work requires it, and with our accountants under their own confidentiality obligations. ## 6. How long we keep it Enquiry data that does not become a customer record is kept for up to 12 months. Customer records are kept for at least 6 years after the end of the relationship, to meet HMRC and warranty requirements. ## 7. Your rights Under UK GDPR you have the right to access, correct, delete, restrict or object to the processing of your personal data, and to lodge a complaint with the Information Commissioner's Office (ICO). To exercise any of these rights, email info@greencoresolutions.co.uk. ## 8. Cookies Our website uses essential cookies to function. We do not use third-party advertising cookies. Any analytics we use is configured to be privacy-respecting and anonymised. ## 9. Contact For any privacy-related question, email info@greencoresolutions.co.uk or write to Greencore Solutions LTD, 11 Chelsea Court, Marlborough Drive, Darlington DL1 5YE. See also our Terms & Conditions. Gas-Safe heating, renewables and bathroom specialists for homes across Darlington & North Yorkshire. 30 years on the tools. 07414 209357 07789 505532 info@greencoresolutionsltd.co.uk11 Chelsea Court, Marlborough Drive,Darlington, DL1 5YE Services - Boiler Installation & Servicing - Air Source Heat Pumps - Gas Safety Inspections - Underfloor Heating - Bathroom Installation - Renewables Installer Service Areas - Heating engineer Darlington - Boiler installer Middlesbrough - Heating engineer Stockton-on-Tees - Gas Safe engineer Durham City - Heating engineer Hartlepool - All North Yorkshire service areas Company - All services - Our work gallery - Customer reviews - About Greencore - Contact us - Privacy policy - Cookie policy - Terms & conditions Looking for a trusted Gas-Safe boiler installer in Darlington, an MCS air source heat pump installer in North Yorkshire or a complete bathroom fitter in Teesside? Greencore Solutions LTD covers the whole region from a single accountable engineer. © 2026 Greencore Solutions LTD. All rights reserved.Gas Safe Registered·HETAS Registered·MCS Renewables Call now Request Estimate