--- title: "Privacy Policy | Greencore Solutions LTD" description: "How Greencore Solutions LTD collects, uses and protects your personal information under UK GDPR and the Data Protection Act 2018." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "https://greencoresolutions.co.uk/#organization", "name": "Greencore Solutions LTD", "legalName": "Greencore Solutions LTD", "url": "https://greencoresolutions.co.uk/", "logo": "https://greencoresolutions.co.uk/favicon.png", "telephone": "+44 7414 209357", "email": "info@greencoresolutions.co.uk", "founder": { "@type": "Person", "name": "Stephen Airey" }, "foundingDate": "1994", "address": { "@type": "PostalAddress", "streetAddress": "11 Chelsea Court, Marlborough Drive", "addressLocality": "Darlington", "postalCode": "DL1 5YE", "addressRegion": "County Durham", "addressCountry": "GB" }, "areaServed": [ "Darlington", "Middlesbrough", "Stockton-on-Tees", "Durham", "Hartlepool", "Sunderland", 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}, { "@context": "https://schema.org", "@type": [ "LocalBusiness", "HVACBusiness", "Plumber" ], "@id": "https://greencoresolutions.co.uk/#localbusiness", "name": "Greencore Solutions LTD", "image": "/__l5e/assets-v1/3ab30d4d-4122-41ca-b49a-cfcde032c8a1/favicon-512.png", "logo": "/__l5e/assets-v1/3ab30d4d-4122-41ca-b49a-cfcde032c8a1/favicon-512.png", "telephone": "+44 7414 209357", "email": "info@greencoresolutionsltd.co.uk", "url": "https://greencoresolutions.co.uk/", "priceRange": "££", "address": { "@type": "PostalAddress", "streetAddress": "11 Chelsea Court, Marlborough Drive", "addressLocality": "Darlington", "postalCode": "DL1 5YE", "addressRegion": "County Durham", "addressCountry": "GB" }, "areaServed": [ "Darlington", "Middlesbrough", "Stockton-on-Tees", "Durham", "Hartlepool", "Sunderland", "Richmond", "Northallerton", "North Yorkshire" ], "openingHoursSpecification": [ { "@type": "OpeningHoursSpecification", "dayOfWeek": [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday", "Sunday" ], "opens": "08:00", "closes": "20:00" } ], "founder": { "@type": "Person", "name": "Stephen Airey" }, "parentOrganization": { "@id": "https://greencoresolutions.co.uk/#organization" } }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://greencoresolutions.co.uk/" }, { "@type": "ListItem", "position": 2, "name": "Privacy Policy", "item": "https://greencoresolutions.co.uk/privacy-policy" } ] } ] --- Darlington & North Yorkshire Open 8am–8pm, 7 days [info@greencoresolutions.co.uk](mailto:info@greencoresolutions.co.uk)[07414 209357](tel:07414209357) [![Greencore Solutions LTD](/__l5e/assets-v1/cbf4e0fe-69d5-4aea-a5b7-20297e56d38b/greencore-logo.png)](/) Services Service Areas [About](/about)[Our Work](/our-work)[Reviews](/reviews)[Contact](/contact) [07414 209357 ](tel:07414209357)[Request Estimate](/contact) Legal # Privacy Policy Last updated: June 2026 This Privacy Policy explains how Greencore Solutions LTD ("we", "our", "us") collects, uses and protects information you provide when you contact us, request a quote, or use our website at greencoresolutions.co.uk. ## 1\. Who we are Greencore Solutions LTD is a heating, renewables and bathroom installer registered in England & Wales, based at 11 Chelsea Court, Marlborough Drive, Darlington DL1 5YE. We are the data controller for personal data you provide to us. ## 2\. The information we collect - **Contact details** you submit via our enquiry form, phone, email or in person — typically your name, email address, telephone number and postcode. - **Job details** you share to help us quote — for example property type, existing system, the work you need and your timeline. - **Customer records** when you become a customer — invoices, certificates (Gas Safe, MCS, HETAS), warranty registrations and service history. - **Website analytics** — anonymised page-view and device data used to improve the site. ## 3\. How we use your information - To respond to your enquiry and prepare a quote. - To deliver, service and warrant the work we carry out for you. - To meet our legal and regulatory obligations — for example issuing CP12, MCS and HETAS certificates and notifying Building Control where required. - To send service reminders (for example annual boiler service or CP12 renewal) where you are an existing customer. ## 4\. Legal basis We rely on (a) your _consent_ when you submit our enquiry form, (b) the _performance of a contract_ when you are a customer, and (c) our _legitimate interests_ in operating and improving our business — balanced against your rights. ## 5\. Who we share it with We do not sell or rent your personal data. We share it only where strictly necessary — for example with boiler or heat-pump manufacturers when registering your warranty, with Gas Safe Register, MCS, HETAS or Building Control where the work requires it, and with our accountants under their own confidentiality obligations. ## 6\. How long we keep it Enquiry data that does not become a customer record is kept for up to 12 months. Customer records are kept for at least 6 years after the end of the relationship, to meet HMRC and warranty requirements. ## 7\. Your rights Under UK GDPR you have the right to access, correct, delete, restrict or object to the processing of your personal data, and to lodge a complaint with the Information Commissioner's Office (ICO). To exercise any of these rights, email [info@greencoresolutions.co.uk](mailto:info@greencoresolutions.co.uk). ## 8\. Cookies Our website uses essential cookies to function. We do not use third-party advertising cookies. Any analytics we use is configured to be privacy-respecting and anonymised. ## 9\. Contact For any privacy-related question, email [info@greencoresolutions.co.uk](mailto:info@greencoresolutions.co.uk) or write to Greencore Solutions LTD, 11 Chelsea Court, Marlborough Drive, Darlington DL1 5YE. See also our [Terms & Conditions](/terms-conditions). ![Greencore Solutions LTD](/__l5e/assets-v1/cbf4e0fe-69d5-4aea-a5b7-20297e56d38b/greencore-logo.png) Gas-Safe heating, renewables and bathroom specialists for homes across Darlington & North Yorkshire. 30 years on the tools. [07414 209357](tel:07414209357) [07789 505532](tel:07789505532) [info@greencoresolutionsltd.co.uk](mailto:info@greencoresolutionsltd.co.uk) 11 Chelsea Court, Marlborough Drive, Darlington, DL1 5YE Services - [Boiler Installation & Servicing](/services/boiler-installation-servicing) - [Air Source Heat Pumps](/services/air-source-heat-pumps) - [Gas Safety Inspections](/services/gas-safety-inspections) - [Underfloor Heating](/services/underfloor-heating) - [Bathroom Installation](/services/bathroom-installation) - [Renewables Installer](/services/renewables-installer) Service Areas - [Heating engineer Darlington](/areas/darlington) - [Boiler installer Middlesbrough](/areas/middlesbrough) - [Heating engineer Stockton-on-Tees](/areas/stockton-on-tees) - [Gas Safe engineer Durham City](/areas/durham-city) - [Heating engineer Hartlepool](/areas/hartlepool) - [All North Yorkshire service areas](/areas) Company - [All services](/services) - [Our work gallery](/our-work) - [Customer reviews](/reviews) - [About Greencore](/about) - [Contact us](/contact) - [Privacy policy](/privacy-policy) - [Terms & conditions](/terms-conditions) Looking for a trusted [Gas-Safe boiler installer in Darlington](/services/boiler-installation-servicing), an [MCS air source heat pump installer in North Yorkshire](/services/air-source-heat-pumps) or a [complete bathroom fitter in Teesside](/services/bathroom-installation)? Greencore Solutions LTD covers the whole region from a single accountable engineer. © 2026 Greencore Solutions LTD. All rights reserved. Gas Safe Registered HETAS Registered MCS Renewables [Call now](tel:07414209357) [Request Estimate](/contact)